Customer Testimonials 

We have had the pleasure of dealing with Steve for well over a decade.  His work has always been impeccable,  turn around has always been fast and efficient and we have never had any issues with reliability after the work was done.  Steve has always been very professional and a pleasure to deal with.  He is up front about any time delays, is honest when asked any questions and is very prompt in return calls or emails.  I never hesitate to contact Steve when I am need of quality service and always recommend him very highly to other people.  
Thank you,

-Ryan Kilpatrick  7/24/10
Audio Classics Ltd

Working with Steve on multiple occasions has always been a pleasurable experience. He is a first class tech, but more than that he has always been very concerned to actually give good service. He has worked on both Roland and Conrad Johnson amplifiers for me, as well as helping me with the mounting of my recently purchased Transfiguration Cartridge. He has called back on every occasion responding to my most geeky questions. Being a local, he has been willing to make house calls. His rates seem very fair and I give him my highest recommendation.

-Phil Denning  8/02/10

Sorry it's taken so long to get back to you on my "twice-repaired" unit, but I've finally had a chance to play it a few hours. I believe I'm ready to declare it fixed! I've had no problems and it hasn't skipped a beat! I want to sincerely thank you for your dedicated effort on this unit. It's obvious that your "job one" is customer satisfaction and that you are willing to go the extra mile to insure that a repaired unit is properly working. I would highly recommend your services to any potential customers. Thanks again,

-Mike Ludewig  9/30/10
Claremore,OK

Dear Steven,
I can't speak highly enough for all of the wonderful advice and exceptional service that you provide. Your quality and honest work during this day and age of fast talking imposters and fly by night operators is unsurpassed. I was spoiled by the values and jobs my Dad provided to his loyal customers for over thirty years during the golden hi-fi and tube TV era when he managed a service department for a major retail store in Philadelphia. I'm sure he would have been delighted to have worked with you as a colleague. I'm glad to recommend you to provide service for any high end equipment. It brings me peace of mind to know that you can provide a reasonably and non inflated price for maintaining my vintage gear. Also, thanks for helping out some friends that I referred for your service.
My stereo has never sounded better!
Best wishes,

-Bob Grossman   10/05/10
Principal Music Librarian
The Riccardo Muti Library
of The Philadelphia Orchestra

Steven,
We had friends over for a listening session, and FedEx rings the bell with the transport!
We hooked it up, and all is in excellent working order.  Al were impressed with the improvement over the CD player. Very good work, and thanks for the fast turn-around.
Best wishes,

-mdf,  NorthStar transport   11/01/10


Dear Service Department,
I have had the pleasure of dealing with you on two occasions. My experience in working with your organization has been one of the best interactions with a business that I have ever had. From the very beginning of an interaction - "Uh, I blew my amp out." - to the diagnosis - "Uh, you blew your amp out." - to the resolution - "The good news is that we installed a higher amp fuse in it." - to the conclusion - "Thank you for your business" - the Service Department is friendly, professional, concerned, diligent, communicative, prompt, honest, and old-fashioned in its ability to make a customer feel taken care of perfectly. Thank you very much for taking care of my audio babies!

Jason Apollo Voss, CFA 12/2/10
Author of The Intuitive Investor: A Radical Guide for Manifesting Wealth “

Hello Steven ,
I just want to pass along extreme thanks for the complete service on my vintage Krell mono blocks You are very friendly and knowledgeable and accommodating to my long distance repair needs. Timely repairs at a reasonable rate! Thanks for the always quick response to my inquiries.

John Collins Toronto, On  Canada 5/10/11

Just a quick note of thanks. The Denon AVR-990 is perfect. I was amazed by your attention to every last detail including the packaging. The Service Department is one class act; a real pleasure to do business with.

Thanks again,
Drew Ingenito 6/29/2011


I never heard back from Denon.  But, your advice of the headphones and resetting the speakers worked!  I owe you a large debt of gratitude.  You went above and beyond and helped me (and saved me) when Denon did not.  You provide better service than the company!

-Michael J. Stimola  6/29/2011
President & CEO
Sandella’s
mstimola@sandellas.com

It takes a long time to receive my Gamut D100 MkIII amplifier back from repair, but it is worth it. Return packaging is excellent. The amplifier sounds excellent. Job well done for the repair!"

-Jen S Lam CA.  12/222011

Comments can be sent to comments@theservicedepartmentct.com